Job Opportunities 

Coordinator of Program Operations
December 2021

The mission of Tech Goes Home is to empower communities to access and use digital tools to overcome barriers and advance lives. The Coordinator of Program Operations will assume responsibility for supporting the operations of TGH courses. This position will be supervised by the Assistant Manager of Program Operations. Applications will be reviewed on a rolling basis. Priority will be given to applicants who apply before December 15, 2021. Our goal is to have the Coordinator start by February 1, 2022.

Instructor & Course Support

  • Support the full cycle of course management from approval to completion

  • Assist the team in preparing for course approvals

  • Manage the TGH program email

    • Address questions and concerns from TGH instructors related to course logistics

    • Reroute emails to other team members as needed

  • Email course reminders to instructors

  • Manage course changes requested by instructors

  • Provide feedback to instructors and assist in resolving issues and concerns in a professional and timely manner

  • Support instructors in learner enrollment, engagement, and graduation

  • Participate in instructor orientations

  • Ensure program best practices and standard operating procedures are implemented

  • Update and maintain the Salesforce database related to course processes and procedures with accuracy and timeliness

  • Schedule site visits at partner sites for TGH staff to observe courses

  • Maintain device order forms and returns

  • Support the distribution of discount codes to learners for internet subscriptions

  • Send reminders to learners whose TGH-sponsored hotspots or Comcast accounts will be expiring.

  • Recommend improvements to increase program operational efficiency and effectiveness

  • Update records and internal procedural documents with accuracy and timeliness

  • Learn multiple aspects of co-workers tasks in order to provide support and fill in as needed for vacations, leaves, or illness

  • Other duties per supervisor’s discretion

 

Experience

In addition to personal qualities like resourcefulness, dedication, attention to detail, and a sense of humor, candidates should demonstrate the following:

 

  • A strong commitment to the mission of TGH and a passion for helping people improve their lives.

  • Self-starter with the ability to be very organized and follow through on projects independently

  • Excellent written and oral communication skills 

  • Ability to work independently and as part of a team to get projects done

  • Attention to detail in tracking projects, communicating without typos, and ensuring even small items are not overlooked or rushed.

  • Fluency in using Google Suite Applications

  • Previous experience in organizing materials, tracking, and meeting deadlines

  • A roll up your sleeves attitude where all work is valued and all constituents are treated with patience and respect.

  • Ability to quickly learn new technologies.

  • While the COVID-19 crisis continues, the ability to work from home, independently organize one’s time, meet deadlines and take initiative.

  • Salesforce knowledge a plus

  • Knowledge of a second language a plus (Mandarin, Arabic, Spanish, Haitian Creole)

  • Prior experience in customer service is a plus

  • A positive attitude and a robust sense of humor go a long way!

 

Compensation and Benefits

 

TGH strives to offer competitive salaries and benefits, within the nonprofit field. Paid time off, generous benefits, and a commitment to work/life balance are standard. Professional development is guaranteed as you learn about the workings of a small, rapidly growing nonprofit. At this time, some TGH staff is working from home, within a shared workspace in Boston’s Back Bay, or both (hybrid). Salary range: $40,000 - $55,000.

 

TGH is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. TGH is committed to building a diverse staff and strongly encourages women and people of color to apply.

 

To Apply

To apply, label your resume and cover letter with your last name and “resume” or “cover letter.” Attach all materials on the TGH application form.

Director of Operations
December 2021

Chief Program Officer
December 2021

The mission of Tech Goes Home is to empower communities to access and use digital tools to overcome barriers and advance lives. Reporting to the Chief Operating Officer (COO), the Director of Operations will be responsible for the oversight of administrative and financial systems including finance, accounting, information technology, human resources, and physical infrastructure. The Director of Operations will ensure that TGH’s financial, personnel, and organizational systems accurately and efficiently support its day-to-day needs and its long-term growth and evaluate/analyze situations using relevant data gathered to make decisions, identify gaps and recommend changes. Applications will be reviewed on a rolling basis. We encourage all candidates to complete their application by December 31, 2021. Our goal is to have the Director of Operations start in February/March.

Human Resources & Compliance

The Director of Operations will drive key human resource initiatives. They will have overall responsibility for recruitment of staff, onboarding, termination, and exit interviews. The Director of Operations will also partner with the Chief Operating Officer and the rest of the leadership team to ensure that the focus remains on the organization’s mission while maintaining TGH’s culture and values.

  • Further develop TGH’s human resources and administration, enhancing professional development, compensation and benefits, performance evaluation, training, and recruiting.

  • Reviews current practices and policies to assess and analyze the extent to which they support or hinder TGH’s strategic objectives. 

  • Standardize HR systems and practices across the organization.

  • Oversee and manage TGH’s HR systems (TGH’s payroll and benefits management system)

  • Implement best practices; institute employment policies, benefits, training, and regulatory compliance.

  • Responds to employee and leadership inquiries on all matters related to employment practices, policies, laws, and compliance.

  • Lead the annual employee performance review process, including ensuring that the team submit all materials by the deadlines.

  • Manage hiring practices, including posting new positions, organizing applicants, conducting initial screens, ensuring a diverse applicant pool, managing the interview process, and finalizing offer letters. 

  • Work closely and transparently with all external partners including third-party vendors and consultants.

  • Manage and resolve complex employee relations matters in a consistent, empathetic, and legally sound manner.

  • Identify and escalate matters that pose a significant risk to the organization to the COO in a timely manner.

  • Liaise with legal counsel and manage contracts and agreements.

Finance and Budgeting

The Director of Operations will work closely with the Co-CEOs to strengthen TGH’s financial position. The person in this role will continually evaluate best industry practices in comparison to internal systems and needed resources, with an eye toward both future needs and budget realities. 

  • Serve as the primary liaison to TGH’s contracted finance firm as well as banking, vendors, and others, answering questions, providing invoices or other statements, and managing the day-to-day needs while keeping the Co-CEOs up to date.

  • Manage day-to-day finance operations, including: processing deposits, payables, invoicing, and reimbursements.

  • Create, update and implement all necessary business policies and accounting practices; TGHs overall policy and procedure manual.

  • Oversee and lead annual budgeting and planning process in conjunction with the Co-CEOs and financial firm; administer and review all financial plans and budgets; monitor progress and changes; and keep the leadership team abreast of the organization’s financial status.

  • Update and maintain a robust contracts management and financial management/ reporting system; ensure that the contract billing and collection schedule is adhered to and that financial data and cash flow are steady and support operational requirements.

  • Analyze and present financial reports in an accurate and timely manner; clearly communicate monthly and annual financial statements; collate financial reporting materials for all donor segments, and oversee all financial, project/program, and grants accounting.

  • Maintain internal control safeguards and oversee all audit activities in partnership with accountants. 

  • Manage organizational cash flow and forecasting.

  • Draft and track budget proposals, financials, and reporting on foundation grants.

  • Effectively communicate and present critical financial matters to the Co-CEOs and board of directors.

  • Manage contracts and invoicing with vendors and contractors.

 

Administration/Operations

The Director of Operations will serve as a partner to the Chief Operating Officer (COO) on the organization's administrative and operational processes, with a goal of continuously developing and improving systems. They must evaluate and improve TGH’s information technology infrastructure, implementing new technologies to support key capabilities as required for future growth and to support.

  • Oversee administrative functions as well as facilities to ensure efficient and consistent operations as the organization scales.

  • Develop key organization-wide systems, policies, and processes.

  • Design and lead the TGH knowledge management strategy with the support of all TGH departments.

  • Plan and manage scheduling and logistics related to team meetings and retreats.

  • Serve as scheduling liaison for the Board of Directors.

  • Organize the office layout and ensure the team has all necessary equipment, software, and supplies.

  • Support the maintenance of website pages.

  • Coordinate incoming/outgoing mail and packages.

  • Coordinate office communication systems including phones, email, and office calendar.

  • Ensure physical workspaces and digital accounts are fully operable for existing and new employees and interns.

  • Troubleshoot office equipment and technology problems onsite and for remote staff and assist with office technology maintenance and upgrades.

 

Qualifications

  • A minimum of 5-7 years of nonprofit management experience, with at least three years managing the finance, human resources, and operations of a $3-$10 million organization.

  • Demonstrated success leading planning efforts and running operationally effective organizations that have multiple functional areas. 

  • Ability to develop procedures to track information, maintain proper internal controls, confidentiality, and ensure data security.

  • Demonstrated ability to choose priorities effectively and problem-solve to meet deadlines.

  • Success achieving goals and outcomes in a fast-growing organization.

  • Demonstrated experience in financial management and accounting, including experience with audit, legal compliance, and budget development

  • Organization development, human resources management experience

  • Commitment and experience in diversity, equity, inclusion, and belonging best practices and continuous learning; able to ground their work and leadership within their own learning journey and lived experience.

  • Training and certification in diversity, inclusion, equity and belonging in the workplace, implicit bias, and unconscious bias. 

  • Proven effectiveness managing others, empowering them to make decisions

  • Technologically savvy, with experience overseeing information technology 

  • Experience effectively communicating key data, including presentations to senior management, the Board, and external stakeholders.

  • Success seeing beyond the numbers, identifying trends and new possibilities.

  • Technical skills and demonstrated experience using job-required software applications or the desire and ability to receive training, including Google suite, Zoom, Salesforce, Form Assembly, and payroll systems.

  • Eager to learn new skills through training and mentorship.

  • Exceptional attention to detail, commitment to accuracy, and time management skills.

  • Strong written and verbal communication skills. 

  • Demonstrated organizational skills.

 

Personal Characteristics

  • Excellent interpersonal and team skills

  • Outstanding communications skills, written and oral

  • Demonstrated resourcefulness and good judgment

  • Hands-on, leads by example

  • Values diversity of thoughts, backgrounds, and perspectives

  • Ability to multitask while maintaining vigilant attention to details

  • Integrity/ethics beyond reproach

  • Constantly looking to apply best practices

  • Predisposition to mentor and subsequently increase responsibilities as the team develops

  • Connection to TGH’s mission

 

Compensation and Benefits

TGH strives to offer competitive salaries and benefits within the nonprofit field. Paid time off, extremely generous benefits, and a real commitment to work/life balance are standard. Professional development is guaranteed as you learn about the workings of a rapidly growing nonprofit. Salary range is $80,000 - $95,000 depending on experience.

 

At this time, all TGH staff are working hybrid, with assistance for the resources needed to do so. With consideration and proof of vaccination, employees work a flexible on-site schedule each week. TGH is in an attractive shared workspace close to the Back Bay Station. When it is safe, TGH will evaluate conditions to determine how to resume in-office working. 

 

TGH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. TGH is committed to building a diverse staff and strongly encourages women and people of color to apply.

 

To Apply

To apply, label your resume and cover letter with your last name and “resume” or “cover letter.” Attach all materials on the TGH application form.

The mission of Tech Goes Home is to empower communities to access and use digital tools to overcome barriers and advance lives. Reporting to the Co-Chief Executive Officers (CEOs), the Chief Program Officer (CPO) is responsible for all program planning, organizing, operating, and staffing. The CPO will supervise and support a talented team and will be responsible for the development and implementation of effective program growth strategies that will advance TGH’s mission. The Chief Program Officer will serve on the TGH Leadership Team and provide expert input and guidance into key decisions affecting the development of programmatic strategy and strategic allocation of resources. Applications will be reviewed on a rolling basis. We encourage all interested applicants to apply before December 31, 2021. Our goal is to have the CPO start in the spring of 2022.

 

Program Management

 

  • Provide effective and inspiring leadership for all TGH programs and services. 

  • Lead program growth and expansion efforts.

  • Ensure that all program activities operate consistently and ethically within the mission and values of Tech Goes Home, centering diversity, equity, inclusion, and belonging (DEIB) and anti-oppression.

  • Review on an ongoing basis services being offered and develop new programs as needs emerge.

  • Cultivate new and existing relationships with partners, instructors, and learners. Ensure that program strategy is driven by feedback from TGH constituents.

  • Ensure effective evaluation and communications of TGH’s programmatic successes in order to continually grow and enhance TGH’s leadership in the digital equity field. 

  • Provide programmatic leadership and input for all strategic planning processes and lead the team to achieve program outcomes and goals.

  • Implement and lead a continuous quality improvement process throughout program areas, focusing on systems/process improvement. Promote regular and ongoing opportunities for TGH learners, instructors, partners and team members to give feedback on program operations.

  • Develop and implement program policies and procedures to ensure efficiency and effectiveness

  • Partner with the Co-CEOs and the Advocacy Team to represent Tech Goes Home with external stakeholders, including community, governmental, and private organizations.

  • Maintain open lines of communication between Co-CEOs, program team, ensuring both groups stay up-to-date on program accomplishments and challenges. 

  • Work with the Co-CEOs to keep the Board of Directors informed of program updates.

  • Work in partnership with the Development, Finance, and Operations teams to develop and deliver fundraising targets.

  • Support the Development Team in major donor and foundation cultivation, solicitation and stewardship activities, participating in high-level relationships as needed.

 

Team Management

 

  • Lead a high-performing program team to the next level by further developing and implementing recruitment, training, and retention strategies.

  • Supervise and support individual members of the program team ensuring they are resourced and empowered to lead on staff supervision, volunteer management, partners/instructor support, and program operations to achieve the objectives of their specific roles.

  • Guide and mentor program team members in program strategy development and execution.

  • Regularly solicit strategy and issue expertise from the program team to support effective decision-making and development of program strategy.

  • Support the organization to build diverse teams to better reflect the populations we are working with and working to positively impact.

 

Address other duties as they arise

 

Qualifications

 

  • Progressive senior-level leadership experience with a proven track record of successfully leading, managing, and growing to a multi-site, performance and outcomes based organization, or preferably within, the educational, healthcare, community, nonprofit, or philanthropic sectors. 

  • Proven track record of leading a high performance teams through fast-paced change, including mentoring directors, managers and coordinators on how to proactively engage in planning to improve program management

  • Examples of success in mapping and delivering program strategy for growth and scale

  • Commitment and experience in diversity, equity, inclusion, and belonging best practices and continuous learning; able to ground their work and leadership within their own learning journey and lived experience. 

  • Decisive and clear in goal setting for program outcomes and team deliverables, tracking against goals/benchmarks

  • Experience working with diverse stakeholders (ex. Partners, advocates, constituents)

  • Fluent in building and maintaining positive organizational and team culture

  • Public speaking & presentation skills

  • Budget development & management experience

  • Systems thinker with a solid understanding of power dynamics who can approach our growth efforts through an anti-oppressive lens.

  • Passion for building capacity and empowerment within the marginalized communities we work in.

  • Deep commitment to racial equity and inclusion. You recognize the role of race, income, age, immigration status, and other identities in shaping digital inequities. You recognize how your own identities show up in the work, and welcome, reflect on, and act on feedback with an eye toward continuous learning about race, ability, and other lines of difference.

 

Compensation and Benefits

 

TGH strives to offer competitive salaries and benefits within the nonprofit field. Paid time off, extremely generous benefits, and a real commitment to work/life balance are standard. Professional development is guaranteed as you learn about the workings of a rapidly growing nonprofit. Salary range is $100,000 - $115,000 depending on experience.

At this time, all TGH staff are working hybrid, with assistance for the resources needed to do so. With consideration and proof of vaccination, employees work a flexible on-site schedule each week. TGH is in an attractive shared workspace close to the Back Bay Station. When it is safe, TGH will evaluate conditions to determine how to resume in-office working. 

TGH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. TGH is committed to building a diverse staff and strongly encourages women and people of color to apply.

 

To Apply

 

To apply, label your resume and cover letter with your last name and “resume” or “cover letter.” Attach all materials on the TGH application form.

 
 
 

Current Job Openings

 

Coordinator of Program Support
January 2022

The mission of Tech Goes Home is to empower communities to access and use digital tools to overcome barriers and advance lives. The Coordinator of Program Support will assume responsibility for supporting the operations of the TGH program team. Applications will be reviewed on a rolling basis. Priority will be given to applicants who apply before Jan 31, 2022. Our goal is to have the Coordinator start by March 1, 2022. 

 

Responsibilities

 

  • Provide administrative support to all members of the TGH program team, as needed.

  • Address general inquiries from the public that arrive via email and phone in an accurate and timely manner. When needed, forward inquiries to appropriate TGH team members.

  • Support potential learners by connecting them to available TGH classes.

  • Host and support TGH webinars (ex. Checking and responding to the chat, admitting participants, tracking attendance, etc.)

  • Support instructor orientations such as setting up and administering Zoom sessions,  tracking attendance, and participating in the presentation.

  • Support curriculum development by conducting research, creating materials, developing surveys, and other related duties as needed by the program team

  • Manage and revise the TGH tutorial library. This includes looking at survey data to determine what tutorials are needed, creating templates and managing volunteers, finalizing tutorials as needed and posting them to the website. On occasion, create tutorials that are needed immediately.

  • Update and make changes to the TGH website via WIX, primarily maintaining the Learners and Instructors sections of the website.

  • Take lead on creating the instructor newsletter by collecting content from team members, creating the draft, and scheduling distribution.

  • Draft emails as needed to send information to instructors, graduates, or other members of the TGH community

  • Update and maintain the Salesforce database with timely and accurate data to support the work of other TGH team members managing partnerships, instructors, and education projects.

  • Participate in course approvals and processing as needed

  • Recommend improvements to increase program operational efficiency and effectiveness​ ​

  • Participate in outside meetings with partners, volunteers, instructors, and/or learners (via course visits, presentations about TGH, etc)

  • Thought leadership: find authentic and appropriate ways to learn from TGH graduates, instructors, and staff and bring your own ideas and experiences to the table to help us best serve our community.

  • Participate in TGH committees, retreats, special projects, and other opportunities to contribute to our mission

  • Learn aspects of other staff’s duties to provide coverage for team members when sick or on vacation.

  • Plus: Help translate materials into other languages if you know one!

  • Other duties may be added as needed. 

 

Skills and Qualifications

 

In addition to personal qualities like resourcefulness, dedication, attention to detail, and a sense of humor, candidates should demonstrate the following:

 

  • A strong commitment to the mission of TGH and a passion for helping people improve their lives.

  • Self-starter with the ability to be very organized and follow through on projects independently

  • Excellent written and oral communication skills

  • Ability to work independently and as part of a team to get projects done

  • Attention to detail in tracking projects, communicating without typos, and ensuring even small items are not overlooked or rushed.

  • Fluency in using Google Suite Applications

  • Previous experience in organizing materials, tracking, and meeting deadlines

  • A roll up your sleeves attitude where all work is valued and all constituents are treated with patience and respect.

  • Ability to quickly learn new technologies.

  • While the COVID-19 crisis continues, the ability to work from home, independently organize one’s time, meet deadlines, and take initiative.

  • Salesforce knowledge a plus

  • Knowledge of a second language is a big plus (Mandarin, Arabic, Spanish, Haitian Creole)

  • Prior experience customer service center a plus

  • A positive attitude and a robust sense of humor goes a long way!

Compensation and Benefits

 

TGH strives to offer competitive salaries and benefits, within the nonprofit field. Paid time off, generous benefits, and a commitment to work/life balance are standard. Professional development is guaranteed as you learn about the workings of a small, rapidly growing nonprofit. At this time, some TGH staff is working from home, within a shared workspace in Boston’s Back Bay, or both (hybrid). Salary range: $40,000 - $55,000.

 

TGH is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. TGH is committed to building a diverse staff and strongly encourages women and people of color to apply.

 

 

To Apply

To apply, label your resume and cover letter with your last name and “resume” or “cover letter.” Attach all materials on the TGH application form.